Privacy Policy for MusoLink

Last updated: September 2024

At MusoLink (‘App’), we are committed to protecting your privacy as a user of our App and services. We use the information we collect about you to maximise the services we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles, the Privacy and Data Protection Act 2014 (Vic) and the Education and Training Reform Act 2006 (Vic). Please read our privacy policy below carefully.

INFORMATION WE COLLECT FROM YOU

Any information you enter through our App, on our website or give us in any other way, from time to time, is protected by our secure server or a third party on our behalf using an approved secure server. You may provide basic contact information such as: your name, company or school name, email address, telephone number, credit card details, billing address, geographic location, IP address, survey responses, support queries, blog comments and social media handles to enable us to process your order or access our services (together ‘Personal Data’).

Our services are not directed to persons under 18 and we do not knowingly collect Personal Data from anyone under 18 unless authorised by a parent, guardian or educational institution (‘Approved Guardian’). If we become aware that a child under 18 has provided us with Personal Data that has not been authorised by an Approved Guardian, we will delete that information as quickly as possible. If you are the parent or guardian of a child and you believe they have provided us with Personal Data without your consent, then please contact us.

You can review, correct, update or delete your Personal Data by either logging into your account and making the changes yourself or contacting us directly to do so.

At no time does our App record any information or audio whilst not in use. The App will only record audio when it is instructed by the user to do so.

HOW WE USE YOUR INFORMATION

Personally Identifiable Information: We use the information we collect to deliver our services to you, including: communicating with you, providing technical support, notifying you of updates and offers, sharing useful content, measuring customer satisfaction, diagnosing problems and providing you with a personalised App experience.

Non-Personally Identifiable Information: We also use the information we collect in aggregated and anonymised forms to improve our services, including: administering our App services, producing reports and analytics, advertising our products and services, identifying user demands and assisting in meeting customer needs generally.

STORAGE AND SECURITY OF YOUR INFORMATION

We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. All information we receive from you is stored and protected on our secure servers from unauthorised use or access. Credit card information is encrypted before transmission and is not stored by us on our servers.

We at all times abide by the Cybersafety and Responsible Use Policy which include how we assess and review our solid privacy and security protections for our App.

To enable us to deliver our services, we may transfer information that we collect about you, including Personal Data, across borders for storage and processing in countries other than Australia. If your Personal Data is transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections.

We retain your Personal Data for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

We do not keep Personal Data when you terminate your use of the App and our services. We periodically purge the database to ensure any outdated information that may personally identify you is wiped from our database.

In the event there is a breach of our security and your Personal Data is compromised, we will promptly notify you in compliance with the applicable law.

COOKIES AND PIXELS

A cookie is a small file placed in your App or web browser that collects information about your browsing behaviour. Use of cookies allows an App and website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your device or any Personal Data (e.g. name, address, email address or telephone number). Most browsers automatically accept cookies but you can choose to reject cookies by changing your web browser settings. This may, however, prevent you from taking full advantage of our website.

Our website uses cookies to analyse website traffic, provide social media sharing and liking functionality and help us provide a better website visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third party services such as Google Adwords and Facebook Adverts. These ads may appear on our website or other websites you visit.

Apps do not use cookies in the traditional sense: you can still reject or limit how much personal information Apps store or track through operating system controls or App specific settings.

We do not and will not sell or deal in Personal Data or any customer information.

Your Personal Data details are only disclosed to third party suppliers when it is required by law, for goods or services which you have purchased, for payment processing or to protect our copyright, trademarks and other legal rights. To the extent that we do share your Personal Data with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy and in accordance with applicable law. Our contracts with third parties prohibit them from using any of your Personal Data for any purpose other than that for which it was shared.

DISCLOSURE OF YOUR INFORMATION

We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of MusoLink, our customers or third parties.

If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be transferred to a purchaser under a confidentiality agreement. We would only disclose your Personal Data in good faith and where required by any of the above circumstances.

LINKS TO OTHER WEBSITES

Our App and website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our App or website, to read the privacy statements of each and every App and website that collects personally identifiable information. This privacy policy applies solely to information collected by this App and website.

CHANGE IN PRIVACY POLICY

As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.

CONTACT US

If you have any questions or concerns at any time about our privacy policy or the use of your Personal Data, please contact us at privacy@musolink.com and we will respond within 48 hours.